Categories: Events

@ SXSW: Church of Apple influences buying decisions

AUSTIN, Texas – Sometimes loyalty to a brand feels more like a religion than a buying  necessity. Apple Inc. fanboys and girls wait in line for hours before a product launches and similarly Android lovers stick to all-Google Inc. everything. This bizarre, cultish phenomenon was the subject of a SXSW session entitled “Steve Jobs and the Techno Priests,”  hosted by Shane Kempton of Phase 2 Interactive. Kempton argued that a major company’s power to influence technology and sway buying habits, made them inherently more like a religion than a  brand.

“We’re in an age today where the ideologies that form who we are and what we believe are being shaped by the technology developers. By the people that control content. A small algorithm that puts one news story in front of another. The people who are pushing those ideologies – for good or for ill – are folks like Mark Zuckerberg, Bill Gates and you and I,” said Kempton.

According to Kempton, major religions wield power to change minds and prompt action. He compares this power to that of major brands who prompt buying and gain influence.

Kempton says technology became a pseudo religion shortly after the launch of Apple’s App Store. “Apple changed the game when they introduced the app store. They created an eco-system. They control the content of everything you see and everything you do,” said Kempton.

He went on to compare certain products to religious iconatry like cathedrals or sculpture, emphasisng people’s emotional response to a beautfully designed product: pride and loyalty.
“Apple has always tried to create an emotional response. They’ve designed the software to make you feel a certain way. They use terms like ‘magical’ and ‘beautiful.’ The way Apple goes about controlling its ecosystem feels very much like the way the church controlled content.”
The “control” Kempton describes is only becoming more prevelant as companies like Google and Apple dominate certain aspects of the market. For example, Google is putting emphasis on universal translation services, which basically gives the company the key to unlock and control people across the world. Another company, Facebook is a similar “walled garden” that holds control over the web community as the keyholder to all personal information and relationships.
The Churches of Apple, Facebook, and Google may continue to gain new followers as the web community increasingly becomes dependent or reliant on new goods and services.

One Response to “@ SXSW: Church of Apple influences buying decisions”

  1. Allan Angus says:

    I think you carry your analogy a bit too far. In general, a religion involves a faith-based belief that is essentially based on propositions that either have no logical proof or that could never have logical proof. God exists. God loves me. God gave his only-begotten son to die on Calvary cross to save me from my sins, etc. Another feature of many religions is that they have often in the past zealously executed the unfaithful.

    Expecting another good product from Apple is of a different category all-together. This is inductive reasoning based on the company’s performance since 1984 or so. There is no faith involved at all; and the steam-roller of performance could be overturned by one or two bad years. Go a bit deeper in terms of analysis, and consider that Apple is using the Darwin Unix kernel in its products, that their hardware team seems second to none, and that their design team consistently delivers some of the most beautiful and ergonomic products in recent history. In contrast to their competition, and in serving their target market segment, Apple just seems to get it right. Also, I am unaware of any inquisitions against those who disagree that Apple makes good products. No casualties at all, no burnings of books or people.

    I might add that I began working on computers in Control Data’s IBM plug-compatible group back in 1974. Since then I’ve worked in CDC & IBM mainframes, DEC, Wang, Honeywell; more microcomputer & microcontroller platforms than I care to remember, real-time OS systems of various flavors, every version of DOS & Windows ever released, and more versions of Unix than are worth recalling, as well as every version of Mac OS from v1 on. Call me an ignorant “faith-based” Apple fan-boy if you will, but I consider my expectations of performance to be based on rational thought and not idolatry.

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